Question 1

What is the 626Dialler platform?

Accepted Answer

626Dialler is a complete outbound and blended contact centre platform. It supports predictive, progressive, preview and manual dial modes with adaptive pacing, supervisor controls, CRM integrations and built-in compliance guardrails.

Question 2

How does Levalt's AI Integration service work?

Accepted Answer

We layer real-time transcription, sentiment, intent detection and agent-assist on top of your existing telephony, CRM and dialler — using OpenAI, Azure OpenAI, Anthropic or custom models tuned to your scripts and KPIs.

Question 3

Which telephony systems are supported?

Accepted Answer

626Dialler is SIP-compatible and works with major cloud telephony providers. We support failover routing and resilient call delivery across providers so your campaigns stay live.

Question 4

Which CRMs and business systems integrate?

Accepted Answer

Out-of-the-box integrations with Salesforce, HubSpot and Microsoft Dynamics, plus custom API and webhook integrations for any system that exposes a modern interface.

Question 5

How is compliance handled?

Accepted Answer

Consent-aware workflows, Do-Not-Call enforcement, abandoned-call thresholds, recording controls, role-based permissions and audit logs are built into the platform — not bolted on.

Question 6

How long does deployment take?

Accepted Answer

Most teams go live within a few weeks. Cleaner integration paths and a focused feature set mean faster onboarding compared to legacy enterprise platforms.

Question 7

Can AI replace my agents?

Accepted Answer

No — and we don't think it should. Our AI integration is built to augment agents with real-time prompts, summaries and QA automation, freeing humans to handle the conversations that close.

Question 8

How do I get started?

Accepted Answer

Send us a message via the contact page. We'll book a discovery call, scope your operation and propose the fastest path to measurable lift.

Frequently asked questions